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Repair Service

FACTORY BASE

Own factory BASE

At master-piece, craftsmanship means creating products
that are made to last, including how they are cared for
over time.

Our repairs are carried out at our own factory, “BASE,” by craftspeople who understand the structure and original intent behind each product.
Because these are products we have made ourselves, we do more than simply restore their appearance. We carefully assess each item’s condition and determine the most appropriate repair method.
Our goal is to return each product to a condition in which it can once again be used with confidence.
Repair is a process that connects the time shared between a product and its owner to the future.
At master-piece, we approach repair as an extension of our craftsmanship.

There is no single approach to repair.
We determine the most appropriate method based on the condition of each product and how it has been used.

Before harness reinforcement

After harness reinforcement

The harness, worn from years of use, has been reinforced and restored to a condition that allows for continued use with confidence.
After assessing its condition, reinforcement is applied as needed to ensure it can withstand the required load.

Estimated Cost: ¥12,000 (tax included) and up Estimated Repair Time: 3 months and up

Step.1 Repair Consultation: For products you would like to have repaired, please contact us through the Repair Consultation Form or visit one of our directly operated stores. If you contact us through the form, our Customer Support team will review your inquiry and get back to you by email. Depending on the nature of the repair, we may ask you to reply with photos showing the condition of the product. You may also bring the product directly to one of our stores.

Step.2 Product Assessment & Guidance: After reviewing your inquiry and the condition of the product, we will advise you on whether the repair is possible and explain the next steps. If you contact us through the form, we may ask you to send the product to a designated location if necessary. If you bring the product to one of our directly operated stores, we will accept it there and contact you at a later date after it has been inspected at our factory.

Step.3 Estimate & Payment: After assessing the condition of the product, we will provide an estimate of the repair cost and time required. Once you have reviewed and approved the estimate, we will proceed with the repair. Payment method and timing will be explained individually depending on the details of the repair.

Step.4 Repair by Our Craftspeople: Our experienced craftspeople carefully repair each product, restoring its original functionality and appearance.

Step.5 Delivery: Once the repair is complete, you can either collect the product at one of our directly operated stores or have it shipped to your specified address.

Because each product is individually inspected by craftspeople at our own factory and repaired using the most appropriate method,
repair costs vary depending on the condition of the product and the nature of the repair. The prices below are for reference only. A detailed estimate will be provided after we have assessed the condition of your product.

Repair Details	Repair Time	Reference Price
Zipper Repair	2 and a half months	Approximately 10,000 yen to 40,000 yen
Metal Hardware Replacement	1 and a half to 2 and a half months	Approximately 10,000 yen to 40,000 yen
Back Panel Fabric Reinforcement	2 and a half months	Approximately 8,000 yen to 30,000 yen
Shoulder Strap Replacement	2 and a half months	Approximately 9,000 yen to 30,000 yen
Interior Edge Tape Replacement	2 and a half months	Approximately 7,000 yen to 20,000 yen

Repair Details	Repair Time	Reference Price
Zipper Repair	2 and a half months	Approximately 10,000 yen to 40,000 yen
Metal Hardware Replacement	1 and a half to 2 and a half months	Approximately 10,000 yen to 40,000 yen
Back Panel Fabric Reinforcement	2 and a half months	Approximately 8,000 yen to 30,000 yen
Interior Edge Tape Replacement	2 and a half months	Approximately 7,000 yen to 20,000 yen

Repair Details	Repair Time	Reference Price
Zipper Repair	2 and a half months	Approximately 10,000 yen to 40,000 yen
Metal Hardware Replacement	1 and a half to 2 and a half months	Approximately 10,000 yen to 40,000 yen
Back Panel Fabric Reinforcement	2 and a half months	Approximately 8,000 yen to 30,000 yen
Interior Edge Tape Replacement	2 and a half months	Approximately 7,000 yen to 20,000 yen

Repair Details	Repair Time	Reference Price
Zipper Repair	2 and a half months	Approximately 10,000 yen to 30,000 yen
Metal Hardware Replacement	1 and a half to 2 and a half months	Approximately 10,000 yen to 40,000 yen

We are unable to accommodate repairs that alter the product’s original design or specifications, or repairs that require replacement with different materials or components.
Depending on the condition of the product, repair may not be possible.
The prices and repair times shown are estimates and are subject to change without notice.
If multiple areas require repair, the estimated repair time may vary.
Please remove all personal belongings from the product before sending it in for repair.
The estimated repair time refers to the period from the start of the repair until completion. It does not include the time required to assess the product’s condition or prepare an estimate after receiving it.

QWhat about repairs within the warranty period?: AFree repairs are available (conditions apply).

QPlease let me know what I need to receive the repair.: APlease prepare proof of purchase, such as a receipt, purchase history, or order confirmation email. We only accept repairs for products purchased through authorized channels. Products purchased secondhand are not eligible for repair.

QCan I make a request from overseas?: AWe also accept repairs from overseas.

QCan app members earn points for repairs?: AYes. Members of the official app will earn points based on the repair cost.